Monroe Consulting Group is a global team of recruitment specialists, boasting a network of over 40 offices located throughout Europe, USA, Asia and Australia. Our office located in Jakarta, works with some of the best-known local and multi-national companies to deliver consistently high levels of service and delivery within Middle to Senior Management recruitment.
Our client is a high profile global player in communication with a solid presence in Indonesia. They offer innovative solutions for datacenter, mobility, network systems, security, telepresence and united communications for several markets.
High Touch Engineer
FULL JOB DESCRIPTION:
At his moment they have an interesting technical position available. Are you a high touch engineer with strong analytical skills who has the ability to communicate clearly about your area of expertise? We are looking for you!
In this position you act as a focal point for large account network problem resolution. You act as a technical expert and provide support on a world-wide basis. You report directly to the Manager of Technical Support
Key responsibilities:
§ Designated to customer network, proactively monitor and review the progress of all customer service requests
§ Partner with network optimization support engineers in providing service and support.
§ Understand customer’s business goals and investigate how the network operations support those business goals.
§ Gather detailed knowledge of customer’s network.
§ Act as Lead Engineer when driving customer’s escalated or reoccurring reactive issues to resolution.
§ Work on problems of diverse scope where analysis requires evaluation of identifiable factors.
§ Develop and maintain strong relationship with customer and other Cisco teams.
§ Attend weekly/bi-weekly case review calls to drive resolution on reactive break/fix issues.
§ Quarterly Review Attendance and presentation of appropriate data.
§ Customer-site rotations twice per annum to maintain customer relationship and deliver training.
Key requirements
§ Bachelor degree in a technical field (CS/EE preferred)
§ 2-5 years related experience.
§ CCIE certification desired.
§ Ability to work under minimal supervision
§ Analytical skills and proven crisis management skills.
§ Listening and communication skills
§ Good comment of English and Indonesian
Qualified Candidates should apply in confidence to it@monroeconsulting.co.id
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