PT. Lufthansa Systems Indonesia, a joint venture company of PT. Garuda Indonesia and Lufthansa Systems AG, is one of the leading IT service providers for the airline and aviation industries.
To answer the challenges of the future, we are inviting high caliber professionals who are eager to demonstrate their technical expertise and passion for excellence to the world.
HELPDESK ASSISTANT
General Responsibilities
Provide technical assistance to system users. Receives and answers, within well-established guidelines, call center questions and complaints. Refers to a superior all non routine or serious problems.
Specific Responsibilities
Provide technical assistance and support to system users.
Receives and answers, within well-established guidelines, call center questions and complaints.
Answer users' inquiries regarding software and hardware operation to resolve problems.
Dispatches service request on a day-to-day basis and escalate problems to 2nd level trouble shooters.
Maintain record of daily data communication transactions, problems and remedial action taken.
Requirements
Bachelor degree (S-1) in any discipline, preferably in Information System / Computer Science or other related area
Min. GPA 3,00
Fluent in English, both oral and written, with min. TOEIC score of 600 (please provide TOEIC score when attending interview)
Age not older than 25 years old on 01.11.2007
Willing to work in a shift working schedule
If you feel that you are the one we’re looking for, please send your CV and Application Letter to : recruitment@lhsystems.co.id, not later than 2 (two) weeks from the date of this job ad
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